Support

Consultation Support

A professional technical sales team is online 24 hours a day to provide one-on-one consultation services for customers on issues such as product selection, customization needs, material processes, and quotation plans, quickly respond to customer questions, provide professional solutions, and help customers quickly clarify their needs and make decisions.

Technical Support

We have established a team of senior engineers to provide full-process technical guidance, including customization plan optimization, product installation guidance, working condition adaptation suggestions, troubleshooting, etc. We can solve various technical problems encountered by customers in the use process through online videos, graphic manuals, remote assistance and other methods. At the same time, we provide free online technical training services to help customer operators quickly master product use and maintenance skills.

After-sales Support

A complete after-sales guarantee system has been established. Within the product warranty period (1 year for domestic customers / 18 months for foreign customers, based on the date of product receipt), free repair and replacement services are provided for damage caused by product quality, material or process problems; after the warranty period, lifelong maintenance services are provided, and reasonable accessory cost fees are charged to ensure that customers' products can be used stably for a long time and reduce downtime losses.

Logistics Support

We have in-depth cooperation with world-renowned logistics enterprises, supporting multiple transportation methods such as sea, land and air transportation. We can choose the optimal logistics plan according to customer needs, track the logistics status throughout the process to ensure that products are delivered on time and safely, and provide complete customs clearance documents to help customers receive goods smoothly.

Feedback Support

A customer feedback mechanism is established to actively collect customer use experience and suggestions, timely optimize products and services for the problems raised by customers, continuously improve customer satisfaction, and establish long-term and stable cooperative relations with customers.
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FAQ

• Q:

  What information is needed to customize oilfield machinery components?

  

  A:

  To customize components, you only need to provide any one or more of the following information: ① Equipment model (such as F/3NB, 3PNB, BW series, etc.); ② Detailed drawings of components (including dimensions and tolerance requirements); ③ Component samples; ④ Specific working condition requirements (such as pressure level, medium type, wear resistance/corrosion resistance requirements, etc.). We will provide you with an accurate customization plan based on the information you provide.

• Q:

  What is the production cycle for customized products?

  

  A:

  The production cycle depends on the type, size, material and batch of customized products: sample trial production is usually 10-20 working days; small-batch customization (10-50 pieces) is 20-30 working days; large-batch customization (more than 50 pieces) is 30-50 working days. For customization of special complex working conditions or special materials, the cycle can be appropriately shortened or extended, which will be clearly informed when the plan is confirmed.

• Q:

  Do the products meet international standards? How to ensure quality?

  

  A:

  All our customized and conventional products are strictly produced in accordance with the API 7K international oil industry standard. We have established a full-process quality control system from raw material procurement to finished product delivery. Each batch of products undergoes multi-dimensional inspections such as dimensional inspection, hardness testing, and pressure testing, and a complete inspection report is issued. At the same time, a quality traceability system is established to ensure stable and reliable product quality, which can be fully adapted to complex oilfield operation conditions.

• Q:

  What is the product warranty period? How to handle quality problems during the warranty period?

  

  A:

  The warranty period of our products is 1 year for domestic customers and 18 months for foreign customers (based on the date of product receipt). During the warranty period, if damage is caused by product material, process or quality problems, we will provide you with free repair and replacement services, and at the same time provide fast-response technical support to ensure that your normal operation is not affected.

• Q:

  Can installation guidance and technical training services be provided?

  

  A:

  Yes. We provide detailed online installation guidance materials, including installation videos, graphic manuals and technical key point descriptions, to help customers successfully complete product installation. We also provide free online technical training covering product usage methods, daily maintenance tips, troubleshooting key points, etc., ensuring that customer operators can master the relevant skills proficiently.

• Q:

  What payment methods and transportation methods are supported?

  

  A:

  Payment methods: Support various internationally common payment methods such as T/T, L/C, Western Union, and the payment ratio can be flexibly negotiated (such as 30% advance deposit and full balance payment before shipment). Transportation methods: Support sea, land and air transportation. The optimal plan can be selected according to the customer's region and delivery time requirements, and the logistics will be tracked throughout the process to ensure safe delivery of products.